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Frequently Asked Questions

Delivery

What is shipping/delivery cost?

We take no shipping and delivery cost for orders above $150. If however accumulation of your order is less than $150, a small cost of $19.95 will be charged.

How soon an order will be delivered?

It usually takes 5 – 10 working days to deliver an order once it has been placed.

Payment

What are the secure payment options available?

We accept all major Credit Cards. All transactions are dealt using the latest encryption technology to ensure security.

Images

Are there any requirements for the image I want to get printed?

The image needs to be a high resolution digital image to give perfect prints on canvas, metal and acrylic.

Can I get a print of a hardcopy photo image on your frames?

Yes you can get a print but we recommend you to get a scanned copy of the hard copy by a professional Photoshop on a disk. This will help you to upload direct to our site and save time and extra expenses.

What do I do if I am not sure of the quality of the image I want to get printed?

No need to worry, simply e-mail us the image at support@image-printers.com along with print size required. We will get back to you as soon as possible with an analysis of our designer.

Frames

How deep are the frames?

The canvas frames have a depth of 3cm while metal and acrylic frame are having 3mm depth. However if you requirement is different, please contact us via e-mail.

What type of wood frame is used as canvas wraps?

For ensuring superior quality and long-lasting base to the frame, we use kiln dried wooden stretcher frames.

 

What is the type of canvas used in your frames?

Canvases used by Image Printers are premium quality cotton/poly blend of 360 GSM.

What other options are there to choose from?

For any requirement, simply contact via e-mail and we will try our best to accommodate you.

What is an approximate life of a frame?

A frame can last for years if maintained properly. Canvas and Acrylic frames are meant for indoors only since UV rays can be harmful to them; on the other hand Metal frames are meant for both indoor and outdoor use.

Preview

How can I be sure if the chosen design will look good on my wall at home?

Our website has option of previewing your design on various virtual backgrounds with different settings.

I’m still not sure – I would like to be perfectly sure before placing order.

The image you choose can be viewed on different backgrounds and various room structures and settings to choose from. These options will surely help you feel perfectly comfortable with your choice.

You know how awesome job you guys are doing?

Yup we have been told and appreciated by many and that is what keeps us striving for better and better. 

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